外贸人常用的英语口语对话
作为经常与老外打交道的外贸人，应该会应付各种场合的情景对话。当然，很多人会自认为口语好，能应付，但是，一些话语的细节是否使用得周到，就需细细揣摩了。下面是我为大家带来的外贸人常用的英语口语对话，欢迎阅读。
外贸人常用的英语口语对话
1. 如何招揽顾客
一般程序：招呼?问候?寻找相关话题?理出商谈头绪。所以，打招呼很重要，无论顾客有没有表现购买意愿，您都应该上前问候一句：?What can I do for you?或?May I help you?，也可说：?Can I be of any assistance?，如果是熟客，可简单说声：?Good afternoon, madam. Something for you?
2. 如何打开话题
如果顾客不置可否或表现出不耐烦的样子，决不可轻言放弃，可以先说： ?Everybody is welcome here, madam. Whether she buys or not.(这里欢迎任何人光临，买不买都没关系)?，然后婉转地问：?Are you looking for something?。
3. 如何拉近距离
首先表达自己身份，甚至可以交换名片，然后说些常用客套话，为后来的推销铺路。一句：?Would you mind my recommending?十分有用。
4. 如何游说购买
初次见面就开门见山、滔滔不绝的做法已经落伍。当你要说服顾客时，最好用?Well, let me tell you why.?作为解释商品用途、优点的开场白。
5. 如何展示商品
可以说：?Please take a look at this.?或?That one, madam?(那个好吗?)?配合产品加以说明时，则用?As you can see, ~(正如您所见，~)?
6. 如何拖延时间
争取时间以便长期抗战要有技巧，再心急也要说?Please take your time?(慢慢看/参观)或?Go right ahead, please.?(随便参观)。根据情况也可通过闲聊进入主题，让顾客有一定时间考虑。
7. 如何选取工具
广告信函、海报、优待卷等都是销售的有效辅助工具，所谓?百闻不如一见?，一边看商品，一边听解释，才更易进入状况。所以?I'll send you our D.M.?(我会寄给您产品的广告信函)很有说服力。
8. 如何利用店铺开张
店铺开张和周年庆典都是很好的宣传机会，因为本店新开张，因此给予优惠，或进一步说明?If you would kindly recommend our establishment to your friends, the favor will be greatly appreciated?(如果您将本店介绍给您朋友，本店将十分感激)
9. 如何劝客户抓紧购买
店铺出清存货时是购买价廉物美的货物的好时机，您可以说?I understand there's not much left over?(存货不多)
10. 如何接受电话预定
除非是熟客，双方足够信任，否则，餐馆、旅店通常的电话应对方式是?What time can we expect you ?(您几点来?)
11. 如何给客人菜单
餐厅里，引领顾客落座后通常递上菜单?Good evening, sir. Here's the dinner menu?捎待一会，再询问?May I take your order ?(您要来点什么?)
12. 如何引客人入座
可以先询问?How many people, please ?(请问几位?)以及?Do you have a reservation ?(您订位了吗?)，接下来就应该?Where would you prefer to sit ?(您喜欢坐哪?)而引客人入座了
13. 如何招呼顾客
应主动说?How do I address you?，然后再进行下一步骤。
14. 如何让顾客稍候
成功的推销是要建立良好长久的服务。忙不过来时，殷勤地一句?Would you mind waiting for a while?(不介意稍候片刻吧?)足以奠定成功的基础。
15. 如何让顾客说?买?
双方谈得热烈的时候，说上一句?It's going to be the pride of our company.?(这将是本公司的荣幸)可以收到意想不到的奇效。
16. 如何促使顾客下决心
顾客犹豫不决时，您必须锲而不舍地游说，常用?Think about the advantages you will get.?(想想您能得到的利益)有利于出时顾客下决心购买。
17. 如何取出样品
顾客只有直接接触产品才有可能激起购买欲，所以?I have some sample?必须手口并用才有效果。
18. 如何针对多人游说
女性购物常常成群结队，所以您要多角度揣摩消费者喜好。在叽叽喳喳的意见中，找出主要购买者，对她说?Please insist your taste and need.?(请坚持您的品位和考虑实际需要)
19. 如何应付挑剔的顾客
挑剔的顾客主管意识极强，所以要避免正面争论，实在不行，记得说句?I'm very sorry we couldn't help you, sir.?(很抱歉，我帮不上什么忙)。
20. 如何说明种类齐全
有时候，与其说得唾液横飞，不如用来阐明重点。客人想知道公司产品的.种类时，肯定地说上一句?Various?就已足够。
21. 如何让顾客试穿
展示商品的下一步就是顾客试穿了，可以说?Please try on whichever you like.?(随便试)或?Would you like to try it on?(要不要试穿一下?)
22. 如何说明用途
商品要买得好，推销员对商品必须有足够的了解，说明使用方法的简易及商品的来用性，往往有利于顾客下决心购买，所以一句?Well, the self-filling device is simple.?(这种自动充墨装置十分简单)对您的推销术有举一反三之效的。
23. 如何介绍新产品
优秀推销员除了要有说服力、自信心和洞悉顾客心理的能力外，还要能经常介绍公司的最新或最畅销的产品。可以说?This is our newest product.?或 ?This is our most recently developed product.?(这是我公司最新产品)，甚至还可以强调 ?They are of the newest patterns that can be obtained in town?(这个款式目前在市面上绝无仅有)。
24. 如何说明产品特色
面对令人眼花缭乱的产品，特色是顾客考虑的要素之一。所以，把?Its durability will be an agreeable surprise to you.?(它的耐久性将让您吃惊)常挂嘴边是必要。
25. 如何介绍设计师风格
顾客对衣饰的品位越来越高，所以必须掌握顾客的特殊喜好，下面的句子就显得很重要：?Do you enjoy the Italian style?(喜欢意大利款式吗?); ?Let me introduce the designer's.?(让我为您介绍设计师所设计的)
26. 如何帮客人搭配
推销致胜的关键是要懂得搭配之道。如今的顾客已不是因为需要，或是因为缺乏而购买衣物，而是为了搭配原有物品，比如西装配领带，上衣配裤子等等。因此，?The gray one suits you well?(灰色比较适合您)之类的句子，就成了流行的推销用语。
27. 如何推荐特卖品
一般而言，每家商号都自己的特色或特制品，这句?It's our specialty?(这是本店的特制品)要用得很娴熟。总之，无论是推销的商店，还是推销本身都要风格独具，才能立于不败之地。
28. 如何提出保证
保证有很多种，如保证期(warranty)、耐用性(durability)、新奇度(novelty)、价格低(reasonable price)等等。可以使用?It has a five- year guarantee against mechanical defects?(机件保用五年)之类的语句。
29. 如何附送赠品
附送赠品是经久不衰的推销手法，因此，像?That includes an extra pair of shoelaces and a bottle of polish?(附送鞋带一对及鞋油一瓶)这类的说法是能讨顾客欢心的。
30. 如何讨论款式
与顾客讨论款式，既能对顾客表示尊重，又能抓住顾客的实际需求。像 ?How do you like this one?(您觉得这件如何?)或?Will you not try that one?(试试那件怎么样?)这类话语往往是讨论的前奏，如果能加上?This style is quite elegant, I think you'll like it.?这句话，则交易更易成功。
附：外贸人常用交际口语!1.After you.你先请。
这是一句很常用的客套话，在进/出门,上车得场合你都可以表现一下。
2.I just couldn't help it.我就是忍不住。
这样一个漂亮的句子可用于多少个场合?下面是随意举的一个例子：I was deeply moved by the film and I cried and cried.I just couldn't help it.
3.Don't take it to heart.别往心里去，别为此而忧虑伤神。 生活实例：This test isn't that important.Don't take it to heart.
4.We'd better be off.我们该走了。 It's getting late.We'd better be off.
5.Let's face it.面对现实吧。常表明说话人不愿意逃避困难的现状。 I know it's a difficult situation.Let's face it, OK?
6.Let's get started.咱们开始干吧。
劝导别人时说：Don't just talk.Let's get started.
7.I'm really dead.我真要累死了。
坦诚自己的感受时说：After all that work, I?m really dead.
8.I've done my best.我已尽力了。
9.Is that so? 真是那样吗?
常用在一个人听了一件事后表示惊讶、怀疑。
10.Don't play games with me! 别跟我耍花招!
11.I don't know for sure.我不确切知道。
Stranger：Could you tell me how to get to the town hall?
Tom：I don't know for sure.Maybe you could ask the policeman over there.
12.I'm not going to kid you.我不是跟你开玩笑的。 Karin：You quit the job? You are kidding. Jack：I'm not going to kid you.I'm serious.
13.That's something.太好了，太棒了。
A：I'm granted a full scholarship for this semester. B：Congratulations.That's something.
14.Brilliant idea!这主意真棒!这主意真高明!
15.Do you really mean it? 此话当真?
Michael：Whenever you are short of money, just come to me. David：Do you really mean it?
16.You are a great help.你帮了大忙
17.I couldn't be more sure.我再也肯定不过。
18.I am behind you.我支持你。
A：Whatever decision you're going to make, I am behind you.
19.I'm broke.我身无分文。
20.Mind you!请注意!听着!(也可仅用Mind。)
Mind you! He's a very nice fellow though bad-tempered.
21.You can count on it.你尽管相信好了，尽管放心。 A：Do you think he will come to my birthday party? B：You can count on it.
22.I never liked it anyway.我一直不太喜欢这东西。
当朋友或同事不小心摔坏你的东西时就可以用上这句话给他一个台阶，打破尴尬局面： Oh, don't worry.I'm thinking of buying a new one.I never liked it anyway.
23.That depends.看情况再说。
I may go to the airport to meet her.But that depends.
24.Congratulations.恭喜你，祝贺你。
25.Thanks anyway.无论如何我还是得谢谢你。
当别人尽力要帮助你却没帮成时，你就可以用这个短语表示谢意。 26.It's a deal.一言为定
Harry：Haven't seen you for ages.Let's have a get-together next week.
Jenny：It's a deal
;外贸英语翻译 谢绝在线or工具 英语高手进
A: your price is too exaggeration?
B: no, we have a reasonable price is based on the market.
A: but I think your price is too high.
B: really? The price of this quality sells very well, I also find the market as our second home so!
A: no, I really can't accept this price.
B: oh? Otherwise, what would you recommend?
A: I think, at least drop 20%.
B: are you kidding? We can't high profit space!
A: I have the quotations, and others in the lower than you.
B, I'd like to tell you a successful cooperation, after all, you are our new customers, in fact, also may be our market in South America's first customer.
A: this is very well? So, should give I drop by 20 points.
B: well, you can order?
A: 3,000 pieces! Calculate many?
B: the current international market demand, the amount of 3,000 is actually quite small! 5000 pieces are not regarded as a large quantity!
A: but this is my first single, I still have A lot of follow-up of work to do. The single has quite something!
B: it is! However, this kind of product market potential, 3,000 sales you don't need to worry about! So, you 5000 pieces, I give you a 5% discount.
A: that not line! I also can 5000 try, however, a 5% discount is far from enough.
B: this is the best price I now is, after all, this product is the profit space.
A: we don't talk about 20%! 5000 pieces, give me to 15%!
B: no, Mr/MS Bargon. If so, give you let a 6%, 5000 pieces?
A: so, I think we don't talk! Don't accept!
B: so, you 8000 I give you a 10% discount?
A: 80 pieces, quantity is too big!
B: to tell you the truth, Mr/MS Bargon 5000 pieces, you can accept, 80 pieces affirmation is ok!
A: 6000, 12%. How? No, I didn't also the words!
B: Mr/ms Bargon, you're a negotiator! However, the biggest possible, only is 6000 a 10% discount. But I still have to ask our managers agree!
A: good!
B: then you wait a moment, I'll give my manager to call.
1. Please provide (on separate paper) an organizational chart of your corporation. 请提供（在另外一张纸上）一份你们公司的组织结构图。
2. Please indicate approximate total sales ($) for your corporation. 请简要的，大概说明一下你们公司的销售情况。
3. Please specify markets that you supply to and identify total sales per market. 请把你的市场客户例举清单，并且确定每个市场的销售成绩。
4. How long have you been in business? 公司开始开展业务已经多久了？
5. Who are your major customers per market? (Please specify U.S., Europe, etc) 每个市场上，谁是你的主要客户。（请详细说明，比如说美国，欧洲，等等）
6. What is your order volume both in units and U.S. $? 贵公司产品的订购量以当地单位和美元计算有多少？
a) Weekly, monthly, quarterly? 每周，每月，每季度？
7. What is your production capacity (units)? 你的产品的生产能力式多少。（单位）
8. Which are your peak periods for orders (months)? 产品最高峰的订购时期在哪几个月？（月份）
9. What is the average lead-time for initial orders (in weeks)? Re-orders? 平均初次订购的订货至交货时间式多少？（以周计算）再次订购呢？
10. Describe your company’s manufacturing environment. 描述你们公司的制造环境
a) Primary manufacturing sites, 主要制造地点b) Location and resources, 地点和资源c) Products by location, 场所生产的产品d) Manufacturing processes done at sites, 场所加工过程e) Age of facilities, 设备的使用时间f) Size of location in square feet. 用平方米表示地点的面积。
11. How many employees are at each manufacturing location? 每个制作地点的员工人数
12. How many different products do you manufacture per year? 每年你们制造多少不同的产品？
13. Are any plant functions sub-contracted? If yes, which functions are these and what % of this finished product does this represent? 有没有哪些方面是转包合同的？如果是的话，是哪些功能，并且他们在成品中占多大的比例？
14. What is the production capacity at each manufacturing location? 每个生产地点的产品生产能力是多少？
15. How many shifts do each manufacturing location normally run? How many hours per shift? 正常情况下每个制造地点进行多少此轮班？每个班要多少小时。
16. Do you have a Quality Management function? How many resources are allocated to this function? 你们有质量管理活动么？有多少资源和这个活动有联系？
17. At what points of your production is quality checked? 质量合格的要求是什么？
18. Who is responsible for quality in your organization? 谁在你们的组织中负责质量方面的问题。
19. Do you have a manufacturing support computer system to track status of orders, costs, bill of materials, routing, EDI capability.? 你们是不是拥有电脑支持系统来记录订单，成本，材料的账单，形成安排的状态和数据，及进行无纸贸易
20. How are new designs or concepts developed at your company? 新设计和概念是怎么在你的公司得到发展的？
21. Does your factory inspected and approved by large U.S retailers? 你的工厂是不是被美国大型零售商监管和批准？
22. Does your factory comply with social accountability business practices (no child labor, nor prison labor, safety regulations, etc.)?你的公司是不是依照社会责任还是商业惯例？（没有孩子当劳工，没有服刑人员当劳工，有安全规章制度，等等）